All Milk & Stone keepsakes stones are waterproof and can be worn in fresh water. Water exposure will not cause yellowing of your keepsake stone.

However, please ensure you remove your jewellery prior to swimming in pools or hot tubs. Chlorine and other pool chemicals are corrosive to precious metals, will weaken your jewellery and have the potential to dull the shine of your stone.

Saltwater may lead to accelerated tarnishing and should be rinsed off thoroughly after swimming.

Regular expose to water or moisture can cause precious metals to tarnish more quickly. Tarnish can be removed with a soft jewellery polishing cloth.

We recommend removing your jewellery before using household cleaning products.

Chlorine, bleaches, deep cleaners, detergents, solvents and other chemicals can damage your jewellery by corroding precious metals and degrading keepsake stones, causing them to look cloudy or dull.

Makeup, perfumes, hair products and lotions can build up and affect your jewellery over time. Its best to wait until these products have absorbed into your skin before putting your jewellery on.

Never leave chemical residue on your gold-filled jewellery as this can cause corrosion or discolouration. Clean your jewellery and remove residue with mild soapy water.

We recommend removing your jewellery before undertaking strenuous activities or exercise to avoid significant wear and tear or potential loss. Fine jewellery can be easily damaged through contact with weights or gym equipment, as well as via pressure applied during activities such as Yoga and Pilates.

Failing to do this puts your piece at risk of being knocked, snagged, misshapen under pressure or rubbed against abrasive surfaces. 

If you are unsure if an activity may cause damage to your jewellery, it is always safest to remove your jewellery first.

Please take care if you choose to sleep in your jewellery. Chains are at risk of tangling and rings are at increased risk of stretching and warping.

Avoid leaving your jewellery in direct sunlight for prolonged periods of time. While our keepsake stone material is 100% UV stable, your keepsake holds your personal inclusions which may be affected by UV rays. 

UV exposure can cause fading or discolouration of your personal inclusions within your stone.

Skin pH levels can affect how your jewellery wears. Natural body oils and perspiration contain acids that may cause discoloration. This is a natural occurrence for precious metals and not a defect in the jewellery.

To keep your jewellery looking its best, use a soft jewellery polishing cloth to gently remove any build-up of sweat, moisture, or dirt. If needed, your jewellery can also be cleaned using warm soapy water and a soft toothbrush.
Do not use ultrasonic cleaners, as they can damage the stones.

Store your jewellery in a cool, dark, and dry place when not being worn. Sterling silver and some 9ct golds can experience oxidisation when unworn for long periods of time and will require repolishing to return to their original colours.

Our soldered keepsakes feature a dainty and delicate design, and are the most lightweight pieces in our range. Due to their fine structure, they require extra care during wear.

The dainty setting or ring band may bend if the jewellery is caught, knocked, squashed, or handled roughly. While each stone is set securely, this damage may also cause the stone to loosen over time.

We recommend removing your jewellery during physical activities where it may be knocked or caught.

By choosing a soldered design, you are selecting one of our most delicate pieces. If you’re looking for something more durable and suitable for daily wear, we recommend browsing our Heirloom Collection of solid, cast-metal jewellery.

Gold-filled jewellery is a high-quality alternative to solid gold and more durable than gold-plated jewellery. However, the gold layer can still be affected by exposure to chemicals and damage from physical activity.

Household chemicals, cleaning products, makeup, perfumes, lotions and chlorinated pools can cause corrosion or discolouration. If your jewellery comes into contact with any of these chemicals, rinse with mild soapy water and pat dry. Never leave chemical residue on your gold-filled jewellery.

To ensure your keepsake remains in beautiful condition, we recommend removing it during cleaning, physical work, or activities where it may be knocked, scratched, chipped or exposed to chemicals.

These signs of wear are not considered workmanship faults as they are a natural part of wearing any gold-filled jewellery.

By choosing a gold-filled keepsake, you are selecting one of our most delicate pieces. If you’re looking for something more durable and suitable for daily wear, we recommend browsing our Heirloom Collection of solid, cast-metal jewellery.

Our warranty covers your jewellery only when it has been cared for according to the above care instructions. It does not cover wear and tear or accidental damage.

All jewellery goes through a final polish and quality check and is photographed upon dispatch.

It’s not feasible for us to list every physical activity that might damage your jewellery, so we encourage you to use your best judgment. Any activity that puts pressure on your hands has the potential to bend or warp ring bands, particularly delicate bands or those made from softer metals. Repeated or excessive bending can create stress points, which may eventually cause the metal to break. If you're uncertain whether an activity could harm your ring, it’s always safest to remove it beforehand.

Fine jewellery requires extra care as time goes on. If you have any questions or concerns about your piece at any point, please reach out to us, and we will be happy to assist you in any way we can.