Milk & Stone collects information in accordance with the Australian Privacy Principles under the Privacy Act 1988 (Cth). This policy applies to all individuals who consent to giving personal information to Milk & Stone. Milk & Stone only collects personal information that is reasonably necessary for, or directly related to, our functions or activities. Personal information may be collected through various channels, including but not limited to, our website, forms, communications, and interactions with our customers.


Privacy Act 1988 (Cth) (Privacy Act)

Privacy Policy Act

• Receipt of payment is considered acknowledgement and consent to our privacy policy terms. Milk & Stone is dedicated to delivering excellent services. This policy details our continued commitments to you as a customer regarding the management of your personal information.
• Milk & Stone have adopted and are in agreeance with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (the Privacy Act). A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at www.aoic.gov.au
• If you have any questions or queries regarding the above Terms and Conditions, please contact us via email at hello@milkandstone.com.au

Changing your Personal Information

• If you have moved or would like to access your personal information on file, please contact us via email to request your data.

Sensitive and personal information collection

• Milk & Stone collects your personal information such as Names, Addresses, Emails, Phone contacts. This is collected to serve you and to also create data for our marketing team i.e. email lists for newsletters, if you would like to unsubscribe from our marketing / mailing lists please contact us via email. No sensitive information will be given to any third party unless to abide the law.

Disclosure of Personal Information

• Receipt of payment is considered understanding and agreeance with all terms and conditions, policies and procedures of Milk & Stone. This includes collection of information which may be used for collective/marketing purposes for the use of Milk & Stone.
• Personal information may be disclosed where required or authorised by law, or by third party apps for marketing and email reasons, you may unsubscribe at any time by contacting us in writing.

Access to your Personal Information

• You can access your personal information by contacting us at hello@milkandstone.com.au
• In order to protect your personal information, Milk & Stone may require identification from you before releasing the requested information.

Story Sharing Policy

Consent and Privacy:

• Clients have full control over whether their stories are shared publicly. A consent checkbox located beneath the "Share Your Journey" text box allows you to indicate your preference. Only stories with explicit consent will be shared on our social media platforms, website, or other marketing materials.
  
  

Anonymous Sharing:

• If you choose to share your story but wish to remain anonymous, we can modify identifying details to protect your privacy. Your comfort and preferences will always guide how your story is presented.
  
  

Withdrawing or Changing Consent:

• Should you decide to change your preferences after submitting your order, you can withdraw or update your consent at any time by contacting us. We will promptly remove your story from our platforms or adjust its visibility in line with your wishes.
  
  

Our Commitment:

• Milk & Stone is dedicated to treating your stories with the utmost care and respect. Your consent is paramount, and we are committed to preserving your privacy while honoring the journeys you entrust to us.
  
  

Privacy Policy Complaints and Enquiries

• If you have any inquiries or concerns regarding our policies and procedures, please contact Milk & Stone at hello@milkandstone.com.au